The Milk Man |
20-01-2015 07:57 PM |
Re: Bangkok Service Level
Quote:
Originally Posted by naemlo
(Post 12489437)
Thai culture is simple, just like the whole world. In life, u pay respect to elderly and in service, u pay respect to customers.
In Thailand, young should "wai" to elderly then elderly "wai" back. If both are of similar status then both should auto with "wai"... If young dun do it, in Thai, elderly will say, "no house teach" = "没家教". If u say this out, most parents will feel ashamed.
In service line, if service staffs dun "wai" = management is crap = hotel reputation is crappy... :D
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This is Confucian ethics..... traditional Chinese families everywhere around the world still have this culture unlike the "westernized" modern families so common now. The Thais are taught this ethics since young in school and the majority retain and practice them.... it is those who are frequently in contact with foreigners that give up doing this.
I just returned from LOS and was brought by my Thai friend to a Chinese restaurant to meet his family. This restaurant is quite popular with both locals and foreigners and as we arrived.... the door hostess wai'ed to us and brought us to our table...... I observed that she & most of the other staff also wai'ed to the other Thai customers but never did the same to any of the foreigner customers.
As we were leaving I found an opportunity to talk with her and asked her why do they wai only to certain customers..... she replied foreigners dun understand the practice so they only do that to locals..... she also said she wai'ed to me because I looked and spoke Thai so she thought I was a local.....lol :D
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