See article from bangkokpost.com
http://www.bangkokpost.com/learning/...t-suvarnabhumi
Thailand's Immigration Bureau has responded to a recent rash of criticism over its handling of arrivals and departures at Suvarnabhumi international airport, claiming a combination of understaffing and a steady increase in the number of passengers has left it overwhelmed.
Since New Year, the division has been flooded with complaints over the long lines at the immigration check counters, despite how hard our officers work, Pol Maj Gen Natthorn said: They sometimes even skip trips to the restroom when faced with a line of angry passengers.
At least 20 additional immigration officers should be added to the Suvarnabhumi workforce, airport director Somchai Sawasdipol said.
Transport Minister Jarupong Ruangsuwan said he had recently discussed with Finance Minister Kittiratt NaRanong a proposal to improve the working conditions of Suvarnabhumi's immigration officers. Jarupong suggested cash incentives such as a piece rate of 25 satang per passport-check on top of their salary, and a reward of 100,000 baht for anyone who successfully detects a terrorist suspect.
Jarupong said he also had instructed Airports of Thailand (AoT) to increase the number of staff who speak languages other than Thai and English, so that passengers who do not speak either can receive help with filling out immigration forms and understanding the immigration procedure.
Marisa Pongpattanapun, chairwoman of the Airline Operators Committee (AOC), a coalition of global airline managers, said the AOC was well aware of the problems facing Immigration Division 2 and had discussed possible solutions with the AoT and the Immigration Bureau. She said it was important to resolve the problems at immigration because long queues can cause passengers to miss their flights. The matter really needs to be resolved for the sake of the country's tourism reputation, she said.